1. Home
  2. FAQ

Kesino App FAQ — Common Questions & Detailed Answers

Payments, bonuses, betting, or your account — whatever you need to know, the answers are right here. Every question in Bengali, every answer in plain language.

7 expert answers Fully in Bengali
7+
Q&A on this page
24/7
24/7 Live Support
10 min.
Average withdrawal time
3+
Local Payment Methods

The most frequently asked topics

What Kesino App users ask about most

💳
Payments & Withdrawals
Which methods are supported — including bKash, Nagad, and Rocket — whether any fees apply, and the minimum and maximum amounts: all your questions answered.
Payments
🎁
Bonuses & Promotions
Learn how to claim your welcome bonus, how wagering requirements work, and where to track your bonus — all covered here.
Bonus
⚽
Sports Betting
Learn what sports you can bet on beyond football and cricket, how to read odds, and how live betting works.
Sports
📋
Transaction History
A step-by-step guide on where to find your bet history, deposit and withdrawal records, and winnings summary.
Account
🌐
Language & Interface
How to change the language in the app or website, and which other languages are available — simple answers.
Settings
🤝
Support & Assistance
If you can't find your answer here, learn where to get help — via live chat, email, or other contact options.
Support

All questions & answers

Search below or choose a category

7 questions in total

Kesino AppAll popular mobile banking methods in Bangladesh are supported. Simply put — whatever you use for everyday transactions works here too.

Supported payment methods:
• bKash — Minimum deposit ৳200, no maximum limit. Funds are usually credited within 2–5 minutes.
• Nagad — Same limits and timeframes apply. Both Nagad Personal and Nagad Udyokta accounts are supported.
• Rocket (Dutch-Bangla Bank) — Minimum ৳200. Processing may take slightly longer, but is typically completed within 10 minutes.
• Bank Transfer — Minimum ৳1,000. This method may take 1–3 business days to process.

How to make a deposit: Log in → go to "Deposit" or "Cashier" → choose a method → enter the amount → complete the payment from your mobile as instructed. Make sure to enter the reference number correctly.

Withdrawals follow the same process. KYC verification must be completed before making a withdrawal. For more details, Terms & Conditions View.

Kesino App Kesino App does not charge any service fee for withdrawals. However, fees charged by your mobile banking operator (bKash, Nagad, or Rocket) may still apply — this is outside Kesino App's control.

Withdrawal limits:
• Minimum withdrawal: ৳500
• Daily maximum: ৳50,000 (mobile banking)
• Monthly maximum: ৳5,00,000 (KYC-verified accounts)
• Bank transfer limits are different — contact support for details

Processing time: bKash and Nagad withdrawals usually take 1–10 minutes, sometimes even less. Bank transfers take 1–3 business days. Larger amounts (above ৳50,000) may require additional verification, which can take up to 24 hours.

Terms to keep in mind: Withdrawals can only be made from your real money balance. Bonus balance cannot be withdrawn directly — winnings become withdrawable once the wagering requirements are met. For any issues, email support@kesinoapp.best.

Kesino AppYour complete transaction and betting history is saved on — accessible any time.

To view your betting history (betting record):
1. Log in
2. Click the profile icon in the top right corner
3. Go to "My Bets" or the "Bet History" section
4. Filter by date, game type, and status (won/lost/ongoing)

Payment & deposit history:
Go to your profile the same way → "Cashier" or "Transaction History" → view the date, amount, method, and status of each deposit and withdrawal.

How far back records are available: Records from the last 90 days are typically available directly. For older data, contact support — full details will be sent to you by email.

The same section is available on the mobile app — and it's even easier to navigate there. Download the App and track everything at your convenience.

Kesino App's welcome bonus is straightforward to claim — no code required, no separate application needed.

Steps:
1. Registration Complete it (free, takes less than 3 minutes)
2. Log in and go to the "Deposit" section
3. Deposit a minimum of ৳200
4. A 100% bonus will be automatically credited to your account

Bonus details:
• Maximum bonus: up to ৳10,000
• Example: Deposit ৳5,000 and receive a ৳5,000 bonus — start playing with a total of ৳10,000
• Usable across both Casino and Sports Betting sections
• Bonus validity: 30 days

Where to find your bonus: After logging in, check your dashboard or the "My Bonuses" section. Your bonus balance is displayed separately.

To learn about wagering requirements, see the question below or Terms & ConditionsRead the "Bonus Policy" section on

Kesino App's interface is in Bengali by default, but you can switch to another language whenever you need to.

Change website language:
1. Look for the "🌐 Bengali" button or language icon in the top right corner of the page
2. A list of available languages will appear
3. Select your preferred language — the page will reload automatically

Changing the language in the mobile app:
1. Open the app → tap the menu icon at the bottom or side
2. Go to "Settings" or tap the ⚙️ icon
3. Select the "Language" option
4. Select your preferred language from the list

Supported languages: Bengali (default), English, and several other languages. Bengali is recommended for users in Bangladesh — the Bengali interface also delivers support messages and notifications in Bengali.

If you run into issues changing the language, contact support — clearing your cache or cookies usually fixes it.

Wagering or playthrough requirements can seem confusing at first, but they're straightforward once you understand them.

Let's walk through a simple example: Say you deposit ৳1,000 and receive a ৳1,000 bonus (total ৳2,000). If the wagering requirement is 15x, you need to multiply the bonus amount by 15 — meaning you must place a total of ৳1,000 × 15 = ৳15,000 in bets.

Important:
• Wagering means the total amount bet — not winnings. Losing bets count too.
• Losing one large bet isn't the end — you can place many smaller bets that add up to ৳15,000 in total to meet the requirement.
• Not all games contribute equally — slots may count at 100%, while Sports Betting can range from 25%–50%.
• Must be met within 30 days.

Where to check your progress: Log in → "My Bonuses" → check the wagering progress bar next to your bonus. It shows exactly how much you've completed and how much remains.

Full terms & conditions Terms & ConditionsIt's in the "Bonus Policy" section on. If you have questions, ask via live chat.

Kesino AppIt's not just cricket — you can bet on almost every major sport in the world.

Supported sports:
• Football — English Premier League, La Liga, Champions League, FIFA World Cup, and all major leagues
• Cricket — IPL, BPL, Test, ODI, T20 World Cup
• Tennis — ATP & WTA events including the Grand Slams
• Basketball — NBA & International
• Hockey, Baseball, E-Sports (CSGO, Dota 2, League of Legends)

How to place a bet on football:
1. Log in → select "Sports" or SportsGo to
2. Select "Football" or any other sport
3. Select your preferred match or event
4. Choose your market type — match winner, over/under, both teams to score, and more
5. Enter your stake amount and confirm

Live Betting: You can bet on matches already in progress — odds shift in real time. Live betting calls for quick decisions. Sports Events Check the page for upcoming match schedules.
This question isn't answered here. Log In and ask via live chat.

Learn more about the Kesino App

Kesino App Built with Bangladeshi users in mind — available in Bengali, supporting local payment methods, with customer support in Bangladesh time. cricket betting, football betting, Live Casino, slots, and lottery are all available in one place on this platform.

Where to Start If You're New

First time Kesino App already using it? Then start by Free Registration Start with a small deposit (৳200–৳500) to get a feel for the platform. Your first deposit comes with a 100% bonus, so you get more playtime for less. It's best to understand the games well before placing larger bets.

What to do if you have a payment issue

Most payment issues are caused by entering an incorrect reference number. Kesino AppWhen making a deposit on, use the reference or merchant number exactly as shown — even a small mistake may prevent the funds from reaching your account. If more than 30 minutes have passed, contact support with a screenshot of the transaction.

Best strategies for using your bonus

Make the most of your welcome bonus by using it wisely. You cannot withdraw your bonus balance before meeting the wagering requirements — but it gives you more playtime, and any winnings go straight to your real balance. Wagering on slots typically counts at a higher rate, so if you want to clear your bonus faster, slots are the way to go.

Live Betting vs Pre-Match Betting

Pre-match betting means placing your bet before the game starts — odds tend to be more stable. Live betting happens during the match — odds shift constantly and quick decisions are required. Kesino AppBoth options are available. For beginners, pre-match betting is the better starting point — it gives you time to analyze before committing.

How to keep your account secure

Use a strong password and never share it with anyone. Kesino App We will never call you to ask for your password or OTP — anyone who does is a scammer. Keep two-factor authentication (2FA) enabled. If you notice a login from an unfamiliar device, change your password immediately and contact support.

If you can't find your answer, please contact support

Our team is always ready

💬
Live Chat
The fastest way to get help. An agent typically responds within 2–5 minutes, and even complex issues can be resolved through this channel.
Active 24/7
📧
Email Support
For detailed issues or to send documents, reach us by email. We typically respond within 2–4 hours.
support@kesinoapp.best
Response within 2–4 hours
💡
When contacting support, providing a description of your issue, a screenshot, and the mobile number registered to your account will help get your problem resolved faster.
🛡️
If you need help with responsible gaming Responsible Gaming Go to the page — it has full details on self-exclusion and limit settings.

Got your answers? Get started now

Kesino AppIf you don't have an account yet, register for free and get a 100% welcome bonus on your first deposit.

Register for free Download the App

For 18+ only · Please gamble responsibly

What you get with the Kesino App
Deposits & Withdrawals via bKash, Nagad & Rocket
100% welcome bonus on your first deposit
Bet on cricket, football, and all major sports
Live Casino & Over a Thousand slots
Daily check-in bonus & free spins
Full Bengali support, 24/7
বাংলা