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Kesino App Privacy Policy — Full Transparency on How We Protect Your Data

Trusting us with your personal information is something we take seriously. This policy reflects that trust — written in plain language, without any legal jargon.

Last updated: January 2026 Version: 2.4

Privacy Policy highlights

Keep these six things in mind before reading the full policy

🔐
Your data is never sold
Kesino App does not sell your personal data to advertisers or third parties. Not ever — that's a core principle we stand by.
Data Security
🛡️
Bank-grade encryption
Every transaction and piece of personal data is protected with 256-bit SSL encryption — the same technology used by international banks.
Encryption
👁️
Only Essential Data
We only collect the information necessary to provide our services. We do not request or retain any data beyond what is needed.
Minimal Collection
✋
Your Controls
You have the right to view, correct, or request deletion of your personal data at any time. Submit a request to our support team whenever you need.
Your Rights
📋
Cookie Controls
You can turn off non-essential cookies at any time. All cookies except strictly necessary ones can be configured according to your preferences.
Cookie Controls
📧
Easy to opt out of marketing
If you no longer wish to receive promotional emails or notifications, you can unsubscribe at any time — no reason needed.
Opt-Out
Table of Contents
01

What information we collect

Kesino App Three types of information are collected from you — data you provide directly, data generated automatically while using the platform, and data received through payment processors. Full details are outlined below.

Data Type What's included When It Is Collected
Identity Information Full name, date of birth, national ID number At the Time of Registration & KYC Verification
Contact information Mobile number, email address At registration
Financial Information BKash/Nagad number, transaction history At the Time of Deposits & Withdrawals
Usage Data Login timestamps, game history, betting details Collected automatically while using the platform
Device information IP address, device type, browser Automatically each session
ℹ️
Please Note: We never collect your full bank account number, PIN, or OTP, and we will never ask for them by email or phone. If anyone requests this information, know that it is Kesino App No — a scammer.
02

Why This Information Is Collected

Kesino App Your information is used for the following purposes. Each purpose is legitimate and aimed at improving your experience:

  • Account management: To create and secure your account, verify your login, and display your balance accurately.
  • Payment Processing: To ensure deposits and withdrawals reach the correct account and to maintain a record of all transactions.
  • Legal Obligations: To comply with KYC verification, anti-money laundering requirements, and licensing authority regulations.
  • Security Assurance: To detect fraud, unauthorized access, and suspicious activity.
  • Service Improvement: To analyze user experience and improve the platform.
  • Relevant Communications: To send you important account notifications and, with your consent, promotional offers.
  • Responsible Gaming: To monitor gameplay patterns and take protective measures when needed.
✅
Receiving promotional emails or notifications is entirely optional. You can opt out of marketing communications at any time — either during registration or later through your account settings.
03

How your data is stored and secured

Kesino AppMultiple layers of protection are in place to keep your data safe. If one layer fails, the next one holds — this is how defense-in-depth security works.

1
Transport Layer Security (TLS/SSL)
Every piece of data traveling from your device to our servers is protected by 256-bit SSL encryption — even if intercepted, it cannot be read.
2
Encrypted database storage
Sensitive data stored on our servers (password hashes, financial information) is kept encrypted. Even if the database were accessed directly, the data would not be readable.
3
Two-factor authentication (2FA)
OTP verification is required every time you log in. Even if your password is compromised, no one can access your account without the OTP.
4
Regular Security Audits
Third-party cybersecurity experts regularly audit our systems to identify vulnerabilities and address them proactively.
5
Access control
Every member of our internal team can only access the data they need for their specific role — no single person has access to the entire database.
04

Sharing Information with Third Parties

Kesino App Your data is never sold. However, to provide our services, we do share limited information with certain trusted partners. Below is a clear breakdown of who we share with and why:

Payment processors

Information required to process transactions with bKash, Nagad, and Rocket (mobile number, amount) is shared with them. Each of these companies has its own privacy policy that they follow.

Identity Verification Services

Your ID information may be shared with approved verification services for KYC purposes. This is required by law and is done for your protection.

Legal Authorities

We are legally required to share information in response to court orders, lawful requests from investigative authorities, or licensing body requirements. In such cases, only the minimum necessary data is disclosed.

Game providers

When you play Live Casino or third-party slots games, the game provider can only see a user ID. They have no access to your name, phone number, or financial details.

📋
Every partner we work with Kesino Appcontractually bound to meet our privacy standards. They are not permitted to use your data for their own purposes.
05

Cookie Policy

Cookies are small files stored in your browser or app. Kesino App Three types of cookies are used:

Cookie Type Purpose Can it be turned off?
Essential Maintaining login sessions, ensuring security, and processing payments No — the platform will not function
Analytics Analyzing page visits, session duration, and game preferences to improve your experience Yes — turn it off in Settings
Optional Remembering your preferences (language, theme) and showing you relevant promotions Yes — at any time

How to Disable Cookies

When you first visit the site, you can set your preferences via the cookie banner. To update them later, go to the "Cookie Preferences" option. You can also block all cookies from your browser settings — though disabling essential cookies will prevent the platform from functioning properly.

06

Your Data Rights

Kesino AppAs an account holder, you have the following rights over your data. Contact support to exercise any of these rights.

👁️
Right to Access
You can request to see what personal data we hold about you. We will provide this within 14 days of your request.
✏️
Right to Rectification
You can correct any inaccurate or outdated information — either through your account settings or by contacting support.
🗑️
Right to erasure
After closing your account, you may request deletion of your data — except for information we are legally required to retain.
📦
Right to Data Portability
You can request a copy of your data in a standard format (CSV/JSON).
🚫
Right to Restrict Processing
You can request that we stop using your data for specific purposes — such as marketing.
📢
Right to Lodge a Complaint
If you are not satisfied with how your data is being handled, you can raise a complaint with our support team or with the licensing authority.
📬
Send any data-related requests to: support@kesinoapp.best. Use "Data Request" as the subject line. We will respond within 14 business days after verifying your identity.
07

Protection of Minors' Data

Kesino App Strictly not for anyone under 18. We do not knowingly collect personal data from minors.

Age verification is mandatory at registration. If there is any doubt, proof of age via a valid ID may be required. If an account is found to belong to a minor, it will be closed immediately and all data permanently deleted.

👨‍👩‍👧
For Parents: If your child has accidentally created an account on this platform, please support@kesinoapp.best-let us know. We will immediately close the account and delete all associated data. We also recommend using parental control software on shared family devices.
08

Data Retention Period

We do not retain your data indefinitely. A specific retention period is defined for each type of information:

  • While your account is active: All data is held solely for the purpose of providing our services.
  • After your account is closed: Financial transaction records must be retained for up to 5 years to meet legal obligations.
  • KYC documents: Up to 5 years — in accordance with licensing regulations.
  • Cookies & analytics data: Typically deleted automatically after 13 months.
  • Marketing Preference Records: Until you change it.

Once the legal retention period ends, data is securely deleted or anonymized. The deletion process is irreversible.

09

Privacy Policy Updates

Kesino App This privacy policy may be updated from time to time. When changes are made:

  • The "Last Updated" date at the top of this page will be changed.
  • For major changes, you will be notified via your registered email or an in-app notification.
  • Updated policies take effect 14 days after the change date — giving you time to review and raise any concerns.

If you do not agree to the updated policy, you will have the option to close your account and withdraw your balance before the changes take effect.

🔔
Keep app notifications turned on and your registered email active so you never miss important updates.
10

Privacy Contact

For any questions, requests, or complaints regarding data privacy, please contact our privacy team directly:

Privacy emailsupport@kesinoapp.best
Live chatClick the chat icon on the right side of the site
Response TimeGeneral inquiries: 24 hours · Data requests: 14 business days

For a faster response, include "Privacy Request — [type of request]" in the subject line of your email.

Play in a Safe and Secure Environment

Kesino App-your data is protected, payments are secure, and the entire experience is in Bengali. Get started today.

Free Registration Terms & Conditions

For users 18+ only · Please gamble responsibly

Our Commitment to Your Data
Your data is never sold or rented
Secured with 256-bit SSL encryption
Right to Access and Erasure
Option to Disable Non-Essential Cookies
Opt out of marketing at any time
Regular Third-Party Security Audits

FAQs

Important Questions About Privacy and Communication

Kesino AppThere are a few key rules to follow when participating in tournaments and leaderboard competitions. First, your account must be fully verified (KYC complete) with no active restrictions. Second, you must place real-money bets on the designated tournament game or games — bonus balance generally does not count toward rankings unless explicitly stated. Rankings are determined by one of three methods: total net profit, total wager amount, or biggest single win, all of which are clearly stated on the tournament page. Third, any unfair advantage — such as using multiple accounts or bots — is strictly prohibited and may result in disqualification and account suspension. Prizes are typically credited to your account within 48 hours of the tournament ending. For more details, Promotions Page Check the page or ask via live chat.

Kesino AppThere are three main ways to get support, and all of them are available in Bengali.

Live Chat (fastest): Click the chat icon on the right side of the site or app. A support representative typically joins within 2–5 minutes. For urgent matters (payment issues, account lockouts), this is the fastest way to reach us. Live chat is available 24/7.

Email (for detailed issues): Email us at support@kesinoapp.best. Email works best for complex matters, KYC uploads, or data-related requests. You can typically expect a detailed response within 12–24 hours.

Support hours: Live chat is available around the clock. Email support is monitored 24/7, though responses during late-night hours may take slightly longer than during the day. Our support team is most active during Bangladesh peak hours (3:00 PM – 11:00 PM).
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